Service Level Agreement for Azure

When a service becomes GA, it is in full production mode. It is fully supported by SLAs and customer support and is suitable for production workloads. It`s good to know about Azure SLAs. Service Level Agreements (SLAs) describe Microsoft`s commitments to availability and connectivity. This article describes how to describe Azure Service Level Agreements (SLAs) and service lifecycles. RoseASP`s SLA includes its own 99.5% uptime guarantee and a monthly credit if we do not comply with our agreements. There is no obligation to notify us simply to receive a credit to which you are entitled. RoseASP closely monitors its agreements and informs both the customer and the partner if an SLA is not respected in a given month. For more information about RoseASP SLA, visit us at roseasp.com/dynamics-cloud-security/. The Azure Service Level Agreement (SLA) describes Microsoft`s availability and connectivity obligations for individual Azure services.

Each Azure service has its own SLA with the associated terms, restrictions, and service credits. Some (free) services do not have an SLA, e.B. Azure DevTest Labs. Other services require specific configuration, such as . B virtual machines. The SLA starts at a low 95% on single-instance VMs with standard disks up to 99.99% for multi-instance VMs deployed in two or more Availability Zones in the same Azure region. This page describes the purpose and actions of the Azure Service Level Agreement that can affect the SLA. This page also explains the service lifecycle in Azure. Azure Virtual WAN is a network service that provides streamlined, automated branch-to-branch connectivity through Azure. Virtual WAN enables customers to connect branch offices to each other and to Azure, and centralize their network and security requirements with virtual devices such as firewalls and Azure networking and security services.

We guarantee at least 99.9% availability of the Azure Automation DSC Agent service. Azure Monitor now integrates the capabilities of Log Analytics and Application Insights to monitor your application. You can continue to use Log Analytics and Application Insights as standalone services if needed. Check out their respective SLAs below. We guarantee at least 99.9% availability of the backup and restore capabilities of the Azure Backup service. Azure Cosmos DB is Microsoft`s globally distributed multi-model database service. It provides turnkey global distribution across an unlimited number of Azure regions by scaling and replicating your data seamlessly, no matter where your users are. The service provides 99.99% full SLAs that cover throughput, consistency, availability, and latency guarantees for Cosmos DB DB accounts that are limited to a single Azure region configured with one of five consistency levels or database accounts that span multiple Azure regions and are configured with one of four relaxed consistency levels. Azure Cosmos DB allows you to configure multiple Azure regions as writable endpoints for a database account. In this configuration, Cosmos DB provides a 99.999% SLA for read and write availability. An SLA describes how Microsoft reacts when an Azure service does not meet the specifications. For example, you can get a discount on your Azure invoice as compensation if a service does not run according to its SLA.

The Azure SLA is a great place to start considering your Azure design. Reviewing the requirements for a specific service tier for a particular Azure service will give you insight into how Microsoft intended to use the service. Look at Cosmos DB, for example; By default, Cosmos DB offers an impressive 99.99% service level, but by configuring multiple Azure regions as writable endpoints for a db account, Cosmos DB provides a 99.999% SLA for read and write availability. You can improve availability using several Azure native options, and you can use availability sets for virtual machines. An availability set is a logical grouping of virtual machines that allows Azure to understand how your application is designed for redundancy and availability. For services such as VM groups (used in Azure Kubernetes Services), Azure Backup, storage accounts, key vaults, and many other services, you can use Availability Zones. An Availability Zone is a high availability offering that protects your applications (and data) from data center failures. Availability Zones are unique physical locations within an Azure region, and each enabled region has at least three separate zones. Each zone consists of one or more data centers equipped with independent power, cooling, and networking. The SLA is not enforced if the display of expense data is due to issues with intercloud endpoints, services outside of Azure Cost Management, or customer changes to the Azure configuration. The service lifecycle defines how each Azure service is shared for public use. There are three phases: Private Preview, Public Preview, and General Availability.

Most SLAs offer a service credit, which is the percentage of the applicable monthly service fee that will be credited to you once Microsoft approves the claim. Some services, such as virtual machines, offer up to 100% service credits when the monthly uptime percentage drops below 95% and 25% when availability drops below 99.99%. However, other services, such as Azure Functions, offer a maximum of 25% service credits when the monthly uptime percentage drops below 99%. The SLA provides only service credits and does not cover any additional damage your organization may have suffered if your application fails, and is therefore in no way an alternative to adding high availability or resiliency to your Azure design. To apply for a service credit, you must submit a request in the form of a support ticket with all the required information before the end of the calendar month following the month in which the incident occurred. You must also add the Incident ID on the Service Status page. Your Cloud Solution Provider (CSP) partner can help you with this process. All preview services are provided “as is” and are not covered by Service Level Agreements (SLAs). They are also usually not supported by customer support. However, some of the support is provided by the product group. There is also no guarantee that a preview feature will move to general availability. We work daily with several independent software vendors (ISVs) to optimize their solution with Microsoft Azure.

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